netinhabitant*net IT Service Management

Update 08/2008 COBIT Foundation Certification done (ISACA) Update 12/2007 achieved ITIL V3 Expert Status as one of the first in Europe (APMGroup) Update 07/2007 To all my Customers: I´m currently salaried at BMC Software as Project Manager Global Services - but i´m still doing this freelance business (netinhabitantnet) in a shortend way so far. so in any case: i´m available foryou. ITIL® Refresh (V3)* The new version of ITIL® - ITIL V3 including following new 5 books (publication 05/2007): Service Strategies Service Design Service Transition Service Operation Continual Service Improvement	new BMC Remedy ITSM 7.5 Suite out now BMC Atrium CMDB Service Management Trainings ITIL V3 FAQ ITIL V2 FAQ ISO20000 FAQ COBIT FAQ further resources: OGC official ITIL site http://www.itil.co.uk ITIL Refresh News first edition autumn 2006 (PDF) APMG official ITIL site: http://www.itil-officialsite.com Programm Board ITIL V3: itSMF international ISEB EXIN APM Group ISO 20000 From 1st january 2007 APMG will offer ITIL accreditation and qualification services. EXIN and ISEB have exisiting licences from OGC that expire in mid 2007. official V2 ITIL exams are available until then. Existing qualifications and certificates will remain valid and intact.

ISO/IEC 20000 (BS 15000) - IT Service Management since december 2005 official resources: ISO/IEC 20000 Certification Website (itSMF) http://www.isoiec20000certification.com BS15000 Certification Website (itSMF) http://www.bs15000certification.com itSMF - The IT Service Management Forum (global) http://www.itsmf.com ISO - International Organistation for Standards ISO/IEC 20000-1:2005 ISO/IEC 20000-2:2005 BSI http://www.bsi-global.com http://20000.standardsdirect.org	further resources: An Introduction to ISO/IEX 20000 http://de.wikipedia.org/wiki/ISO_20000 http://de.wikipedia.org/wiki/BS_15000

COBiT® new COBiT Version 4.1 available: http://www.isaca.org/cobit COBiT Version 4.0 available: german version: http://www.isaca.at/Ressourcen/CobiT%204.0%20Deutsch.pdf

CMMI® new CMMI Version 1.2 available: http://www.sei.cmu.edu/cmmi/

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"PMI", "PMP", "PMBoK" "CAPM" are marks of the Project Management Institute which are registered in the United States of America and in other nations. "OPM3" is the organizational project management maturity model defined by PMI."ITIL", "PRINCE 2", "OGC" are trademarks of the Central Computer and Telecommunications Agency (CCTA) of UK. "itSMF" is a mark of the IT Service Management Forum. All other trademarks are the property of their respective owners.