I. IT Project Management
II. IT Service Management
III. Professional Services
I. IT Project Management
Why project managment is important
Whenever we decide we want to do something, go somewhere, build something, achieve something, we need to know the answer to some questions. What are we trying to do? When will we start? What do we need? Can we do it alone, or do we need help? How long will it take? How much will it cost? These are typical questions asked at the start of any project and the answers are the building blocks of project management - defining what we want to do and working out the best way we can do it.
Structured project management means managing the project in a logical, organised way, following defined steps.
A structured project management method is the written description of this logical, organised approach.
certified Project Management Professional (PMP®)
it project management, project coaching, project controlling
Structured project management methods:
PMBOK (Project Management Body Of Knowledge)
The Project Management Body of Knowledge is the sum of knowledge within the profession of project management. As with other professions such as law, medicine, and accounting, the body of knowledge rests with the practitioners and academics who apply and advance it. The complete Project Management Body of Knowledge includes proven traditional practices that are widely applied, as well as innovative practices that are emerging in the profession, including published and unpublished material. As a result, the Project Management Body of Knowledge is constantly evolving.
Comparing PRINCE2 with PMBOK (Max Wideman)
other project management methods/frameworks:
PRINCE2™ (PRojects IN Controlled Environments)
PRINCE2 is the structured project management method from the Office of Government Commerce (OGC) that has become the UK’s de facto standard for organising, managing and controlling projects. It is a generic, best-practice approach for the management of all types of projects. Widely used in both public and private sectors, its reputation as a highly effective, process-based approach to structuring and organising project delivery has now spread to countries around the world such as the Netherlands, Italy, Australia, Japan and many more.
MSP (Managing Successful Programmes)
a best-practice guide from OGC describing a structured approach for managing programmes. It has been developed using the collective expertise and practical experience of some of the leading practitioners in the field. This means that it not only reflects best practice, but is also an accessible, workable technique that has been tested by those working in the real world. A fully revised and updated manual was published in May 2003.
M_o_R® (Management of Risk)
The latest best practice guide from OGC, published in April 2002, focuses on the management of risk at the strategic, programme, project and operational levels. Risk does not happen in isolation, so it must be viewed holistically across the whole organisation. The guide reflects government concerns that risk must be better handled in the public sector in future, while also providing a valuable framework for the private sector where the Combined Code (Turnbull Report) has put risk management at the top of senior executives’ agenda.
II. IT Service Management
ITIL ® (IT Infrastructure Library)
The Information Technology Infrastructure Library (ITIL) is a customizable framework of best practices that promote quality computing services in the information technology (IT) sector. ITIL addresses the organisational structure and skill requirements for an IT organisation by presenting a comprehensive set of management procedures with which an organisation can manage its IT operations. These procedures are supplier independent and apply to all aspects of IT infrastructure. Since the mid 1990's, ITIL has been promoted as a standard for IT Service Management and is similar to Information Services Procurement Library (ISPL), the Application Services Library (ASL), Dynamic Systems Development Method (DSDM), and Control Objectives for Information and related Technology (COBIT). ITIL is built on a process-model view of controlling and managing operations.
ITIL is published in a series of books, each of which covers one topic. The names ITIL and IT Infrastructure Library are Registered Trade Marks of the Office of Government Commerce (OGC), which is an Office of the United Kingdom's Treasury. The content of the books is protected by Crown Copyright.
The recommendations of ITIL were developed in the late 1980's by the Central Computer and Telecommunications Agency (CCTA), which merged into the OGC in April, 2001 and disappeared as a distinct organization.  The CCTA created ITIL in response to the growing dependence on information technology to meet business needs and goals.
ISO/IEC 20000 (BS 15000)
ISO/IEC 20000 is the first international standard for IT Service Management. It is based on and is intended to supersede the earlier British Standard, BS 15000.
Formally: ISO 20000-1 ('part 1') "promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements".
ISO 20000-2 ('part 2') is a 'code of practice', and describes the best practices for service management within the scope of ISO20000-1. It comprises the same sections as 'part 1' but excludes the 'Requirements for a Management system' as no requirements are imposed by 'part 2'.
ISO 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the Information Technology Infrastructure Library Framework, although it equally supports other IT Service Management frameworks and approaches including Microsoft Operations Framework. It is comprised of two parts: a specification for IT Service Management and a code of practice for service management.
The standard was first published in December 2005.
ISO/IEC 20000 Certification Website (itSMF)
ISO - International Organistation for Standards
Manager´s Certificate in IT Service Management (EXIN)
Trainer´s Certificate in IT Service Management (EXIN)
Consultant and internal Auditor ISO/IEC 20000 (itSMF)
consulting in planning and implementing ITIL processes, process management, it strategy, ISO/IEC 20000 certifications
see also: TRAININGS
other service management frameworks:
MOF (Microsoft Operations Framework)
The Microsoft Operations Framework (MOF) provides operational guidance that enables organizations to achieve mission-critical system reliability, availability, supportability, and manageability of Microsoft products and technologies. With MOF guidance, you'll be able to assess your current IT service management maturity, prioritize your processes of greatest concern, and apply proven principles and best practices to optimize your management of the Windows Server platform.
CobiT® (Control Objectives for Information and related Technology)
COBIT is an IT governance framework and supporting toolset that allows managers to bridge the gap between control requirements, technical issues and business risks. COBIT enables clear policy development and good practice for IT control throughout organizations. ITGI’s latest version— COBIT® 4.0—emphasizes regulatory compliance, helps organizations to increase the value attained from IT, enables alignment and simplifies implementation of the COBIT framework. It does not invalidate work done based on earlier versions of COBIT but instead can be used to enhance work already done based upon those earlier versions. When major activities are planned for IT governance initiatives, or when an overhaul of the enterprise control framework is anticipated, it is recommended to start fresh with COBIT 4.0. COBIT 4.0 presents activities in a more streamlined and practical manner so continuous improvement in IT governance is easier than ever to achieve.
CMMI® (Capability Maturity Model Integration)
Capability Maturity Model® Integration (CMMI) is a process improvement approach that provides organizations with the essential elements of effective processes. It can be used to guide process improvement across a project, a division, or an entire organization. CMMI helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
III. Professional Services
coming soon ...
CMM Capability Maturity Model
Earned Value Management:
Organizational Project Management Maturity Model (OPM3)
PRINCE2 Maturity Model
Portfolio, Programme and Project Management Maturity Model (P3M3)